Return and Refund

Return and refund POLICY

Thanks for shopping at Love Anchor, If you are not entirely satisfied with your purchase, we’re here to help.

PRODUCT AVAILABILITY

Given the amount of orders we process, the availability of any product on the site is always subject to period of order, which by this terms means every order will be deliver after we get the confirmation of your payment through our email. By this means, each product is purchase by order only.

RETURN

You have 14 (fourteen days) calendar days to return an item from the date you received it.To be eligible for a return,

  1. your item must be unused and in the same condition that you received it.
  2. Your item must be in the original packaging.
  3. Your item needs to have the receipt or proof of purchase.

 HOW TO RETURN AN ITEM

If something doesn’t work out, please inform our team by sending email on return_refund@loveanchorcanggu.com and explain about what is the problem of our product . We will responds your email within 48 hours. We will also send you a return confirmation that includes your return shipping label and return instructions, also  return form  that you need to fill and send it back to us  via email. 

DETECTIVE PRODUCT AND RETURN DUE TO OUR

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

  1. Sending you replacement product
  2. Replacing the product or
  3. Issue a refund**
  4. And we’ll also cover the cost of any return shipping
  5. If the product is not defective, return shipping fees will apply and/or a partial refund may be issues

REFUND

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US

If you have any questions, on how to return your item to us please do not hesitate to contact us at return_refund@loveanchorcanggu.com  

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