Refund policy
We are committed to providing you with a delightful shopping experience, and your satisfaction is our top priority. Please take a moment to review our return policy to understand the terms and conditions for returning items purchased from our website.
1. 30 Days Return Policy
You have 30 days from the date of purchase to initiate a return for eligible items. We want you to feel confident in your choices, and we are here to assist you if you're not completely satisfied.
2. Shipping Costs
Please note that while we accept returns, the shipping costs associated with returning items are the responsibility of the customer. We recommend using a trackable and insured shipping method to ensure the safe return of your items.
3. Store Credits Only
We do not offer cash refunds. Instead, we provide store credits for eligible returns. These store credits can be used for future purchases on our website and do not expire. We believe this approach offers you the flexibility to find alternative items that better suit your preferences.
 4. Non-Returnable Items
Certain items are not eligible for returns, including:
- Swimwear and Yoga Clothes: For hygienic reasons, we cannot accept returns swimwear as well as yoga clothes.
- Accessories: Jewelry, sunglasses, and homewares, are also non-returnable.
- Sale Items: We do not accept returns for items purchased during promotional sales or clearance events. All sale items are considered final.
Return Conditions
To be eligible for a return, the item(s) must meet the following conditions:
- The item(s) must be in the same condition as when you received them.
- The item(s) must be unused and unworn.
- All original tags must still be attached.
- The item(s) must not have any noticeable smell of perfume or other fragrances.
 Please ensure that the item(s) are securely packaged to prevent damage during the return shipping process.
 How to Initiate a Return:
- Contact our Customer Support Team at admin@loveanchorcanggu.com within 30 days of receiving your order to request a return authorization.
- Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
- Our Customer Support Team will provide you with detailed instructions on how to complete the return process.

Refund Process:
Once we receive and inspect your returned item(s), we will issue store credits to your account. You can use these store credits for future purchases on our website.

Questions or Concerns:
If you have any questions or concerns about our return policy or need assistance with a return, please do not hesitate to contact our Customer Support Team at admin@loveanchorcanggu.com . We are here to assist you and ensure your shopping experience with us remains exceptional.
Thank you for choosing Love Anchor. We appreciate your business and look forward to serving you again in the future.