Frequently Asked Questions

For domestic shipping, you can track your order by entering the JNE Airwaybill Number on JNE’s tracking page.

For international shipping, you can track your order by entering the tracking number on DHL’s homepage.

Once you have completed your payment, you will have to place another order to buy more items.
You can track your order just by putting your tracking number to X Company website. Or you can contact: Love Anchor or X Company number.
If this case happens, please contact us at.

Unfortunately, you can’t exchange your online order at the store. You need to contact us and we will arrange to ship the item to you. However, please be aware that we will only exchange items if the items received by customers are damaged.

  1. Users may choose to use a credit card payment method for purchase of goods through the Site
  2. The purchase transaction of goods using a credit card shall comply with the terms and conditions stipulated by Love Anchor and use the courier / logistics provided and connected to the Site 
  3. If there is a purchase transaction of goods using a credit card in violation of legal provisions and / or terms of provision of Love Anchor, then Love Anchor is authorized to: 
  4. withhold the funds of the transaction as long as necessary by Love Anchor, the Bank, as well as the relevant payment gateway partner to perform the necessary investigations, at least 28 working days.
  1. If the purchase transaction is unsuccessful and/or cancelled, then the charge on the transaction will be cancelled and the transaction fund will be returned to the buyer’s credit card limit on the next bill. The provisions of this paragraph shall not apply to goods purchased transactions using credit cards in violation of the law and/or the terms of the provisions of Love Anchor.
  2. Credit cards that can be used to transact at Love Anchor only credit cards issued in Indonesia.

Sold out items are available for pre-orders.

You can check Love Anchor’s return and exchange policy here.

Pantai Batu Bolong St No.56, Canggu, North Kuta, Badung Regency – Bali 80351

You can check our store location here

  • For payment of credit card use we will help check in advance to avoid misuse of credit card (1 – 2 days).
  • So the estimated product(s) will arrive at the shipping address during 1 – 2 business days in Bali area and up to 5 – 7 days outside of Bali area.

You need to go back to our website and you will see a “Confirm Payment” menu. Simply click that and fill in the short form that is given to you.

If this case does occur, you can do so within 30 minutes after you ordered. You can contact us at phone 03619091276 or email

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